I wonder how other photo booth companies around Dallas ensure the quality of their product and service? I wonder if they just crossed their fingers and hoped for the best, and over time they learned what worked best for them and what didn’t.
Although I agree that there will always be the trial-and-error type of learning for any photo booth company. I do believe it can be minimized by understanding current shortcomings and implementing a repeatable and adequate solution.
As a photo booth company, I’m not only selling my customer-facing service, but the booth has to represent me! QUALITY is the key.
BusinessDictionary.com defines quality as: “a measure of excellence or a state of being free from defects, deficiencies, and significant variations, brought about by the strict and consistent adherence to measurable and verifiable standards to achieve uniformity of output that satisfies specific customer or user requirements. ISO 8402-1986 standard defines quality as “the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs.”
As a customer, you want the product you order to always meet or exceed expectations. Am I being treated well? Are my guests and I having a blast with Social Shots’ Photo Booth? Was the video feature totally worth it? You deserve what you pay for, anything less should be unacceptable.
With that said, I have started to develop automated test scripts to run against the Social Shots’ Photo Booth interface. In particular, simulating a 5+ hour event where I model a long line of people waiting to use the photo booth. Each minute, a random button is pressed, either black & white, color, or video. The camera focuses, snaps the shots, and stores the photo onto the hard-drive. Of course, the test can be made to print the strips as well. I will be doing a certain amount of that, but just not tonight. I want Social Shots to set a standard for photo booth quality, not only in the booth itself, with its reliable software, and of course our booth’s stunning good looks :). Most importantly though, is to give our customers the fully satisfied feeling that they went with the right photo booth company.
What are you thoughts on product and service quality? What are you doing to address and make your situation better? I’d love to get some input from you.
Mr. QA For The Day